Frequently Asked Questions
Quick answers to the most common questions.
Entities
Assets, components, structures, tasks, inputs, and suppliers.
Entities
Assets, components, structures, tasks, inputs, and suppliers.
What is the difference between a piece of equipment and a tool?
What is the difference between a location and a warehouse?
What is a structure and why is it configured by asset type?
What is the purpose of the "Manage stock" checkbox in an input?
What happens when an input has the "Manage stock" checkbox disabled?
What are the different types of tasks for?
What is the purpose of linking one team within another team?
Why can't I create entities or import Excel files?
Why are the "It's a tool" and "Manage stock" options locked after creating the asset?
Job Applications
Creation, management, statuses, categories and resolution of requests.
Job Applications
Creation, management, statuses, categories and resolution of requests.
Can additional fields be added to job applications?
What is the purpose of the title on a job application?
When should a job application be marked as “In Process”?
What does it mean to mark “The asset is stopped”?
Why can't I edit a request after adding tasks?
What is the difference between resolving a request and generating a work order?
Why can a job application be created without an asset?
What are the application categories for?
Why does a user only see their own requests?
What is the purpose of assigning a person in charge of a request?
What is conformity and when is it used?
Programs
Maintenance programs, triggers and planning generation.
Programs
Maintenance programs, triggers and planning generation.
Measurements
Meters, readings and their relationship to maintenance programs.
Measurements
Meters, readings and their relationship to maintenance programs.
Planning
Planned activities, schedule, resources, and generation of work orders.
Planning
Planned activities, schedule, resources, and generation of work orders.
Is it mandatory for an asset to have components to plan a task?
What is the difference between a date-based activity and a job application?
How do I create a date-based activity?
Where can I find the meaning of the colors in the Planning calendar?
What actions can be taken when selecting a plan in the calendar?
What is the difference between an internal and an external task?
Where is it defined whether a task is internal or external?
Work Orders
Execution, feedback, tasks and closure of work orders.
Work Orders
Execution, feedback, tasks and closure of work orders.
Why is the title of the work order different from the title of the application?
Where is the time taken for a task uploaded?
What are the initial and final tasks for?
What happens when a work order task is completed?
Why is the closure of a work order irreversible?
What is the purpose of recording faults in a work order?
Team stops
Recording, managing and impact of equipment downtime.
Team stops
Recording, managing and impact of equipment downtime.
Inventory
Stock, receipts and movements of supplies and tools.
Inventory
Stock, receipts and movements of supplies and tools.
Information
Stock, receipts and movements of supplies and tools.
Information
Stock, receipts and movements of supplies and tools.
Configurations
Users, roles, permissions, parameters, and general settings.
Configurations
Users, roles, permissions, parameters, and general settings.
What is a user role and what access does it enable?
Why doesn't a user see modules, buttons, or grids?
What is the difference between permanent and custom parameter types?
What is the difference between a parameter type and a parameter?
What is the purpose of an audit?
Can a user belong to more than one company?